For hygiene and safety reasons, sealed products that have been opened are not eligible for exchange or reimbursement unless they are defective.Īll exchange and return of merchandise will be subject to the final decision of CHANEL. Products that may not be eligible for exchange or return includes lip gloss, mascara, liquid lipstick and nail polish. CHANEL Client Care will assess the issue and assist you with the return. Kindly contact our Client Care Representative at 1800 812 838, Monday to Friday, 9am - 6pm (excluding Public Holidays) for more information on the return procedures. Return of your CHANEL online boutique order needs to be done within 14 calendar days from the date of order delivery, provided products are in original packaging with packing list and original receipt. However, if you wish to return the product(s), we only accept exchange or return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on Chanel Online Boutique. We hope that you will be delighted with your order. WHAT ARE YOUR RETURN / EXCHANGE POLICIES ? Kindly note, standard delivery is within 3-6 business days for West Malaysia and 6-10 business day for East Malaysia from the date your order(s) is processed by us. CHANEL is pleased to offer complimentary standard delivery for all orders.ĬHANEL offers the following delivery option: Standard Delivery. All orders placed on the Official Online Boutique are uniquely packaged by CHANEL and delivered in Malaysia.
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